We always carry out an on-site inspection of a car before we make a final offer. If we consider that the value of the car is affected by any aspect of its history or condition, including any unusual feature, customisation, excessive kilometres, or market conditions, the price that we offer at the on-site inspection may differ from the online instant value.

Unfortunately, we will not be able to purchase your car without the current registration papers. To have these re-issued to you, please contact the motor registry office in your state or territory.

Payment to you for the agreed sale price will be by Electronic Funds Transfer (EFT). Alternatively, you may choose to be issued a Bank Cheque.We will make the payment into your account once we collect your car, however as with all EFT payments, standard bank processing times apply.

At your appointment, when you agree to sell your car to us, you will receive a contract of sale from our Valuation Specialist which contains details of the transaction, and clearly states all terms and conditions.

It's important that we establish that the person selling the vehicle is actually the owner; therefore we require the following details:Photo ID (including name and address), your drivers licence is perfect.Registration papersAll sets of car keysService log book (if available)Bank account detailsIf the vehicle has any finance outstanding we will require a letter with the settlement figure from the finance companyAt the time of booking your appointment, one of our Team Members will confirm with you all items and paperwork you need to have with you at the appointment.Don't forget to please take out all of your personal belongings from the car prior to the appointment.

We can arrange settlement of any outstanding finance on your car. Please note that you will need to provide an up to date letter detailing a current settlement figure from your finance company. One of our Team Members will be able to help you with this process.The settlement amount will be deducted from the amount paid to you for your car. We will promptly pay your finance company after the sale. However, it may take your finance company 5-10 working days to credit the funds to your account with them and provide clearance.

Yes. If you are selling on behalf of a relative or friend you will need to bring the following to the appointment:A letter of authorisation from the owner containing the bank account the funds are to be paid intoPhoto ID (including name and address), your drivers licence is perfect.A copy of Photo ID of the registered owner of the vehicle

If you are selling on behalf of a company, you will need to bring the following to the appointment:A letter signed by the company director giving authorisation for that person to sell on their behalfA Tax InvoicePhoto ID (including name and address) of the person acting on behalf of the companyRegistration papersAll sets of car keysService log book (if available)Bank account details

Yes. If you are acting as an agent on behalf of the legal owner then we will make payment to the legal owner's instructed bank account. We will require the following documentation at the time of the appointment:A letter of authorisation from the owner containing the bank account the funds are to be paid intoPhoto ID (including name and address), your drivers licence is perfect.A copy of Photo ID of the registered owner of the vehicle